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Frequently Asked Questions

If you have any questions, please email or call us at +39 0474 678 187, from 9AM to 9PM, 7 days a week.

Shipping and Payment

Where do you ship?

We offer worldwide shipping five days a week. Orders outside of Europe must be paid via PayPal. Please contact us if you have any questions about ordering internationally, and we will be happy to assist you.

What are your shipping costs?

Italy: $5,00
Europe: $7,00
US/Canada: $20,00

How long will it take for my order to arrive?

We will ship your order as soon as payment is received. Orders within Italy are usually shipped within 1 to 3 business days. Orders for all other European countries are generally shipped within 3 to 5 business days. International shipping may vary.

Please note that effective September 15, 2020, DHL will ship some products to the US via ocean freight until further notice. As a result, very lengthy transit times of at least 25 to 30 days should be expected. For destinations in the western United States or in remote regions, the transit time may be considerably longer.

Payment Methods

We currently accept money transfers (Europe only), Credit Cards and PayPal.

What are your bank details for money transfers?

Account Name: Lukas Mairl - Wundersocks
Address: Bahnhofstr. 54
Zip/City: 6300 Wörgl
Country: Austria
Bank Name: Tiroler Sparkasse
IBAN: AT62 2050 3033 0159 7922

I haven’t received my order. What should I do?

Please send us an email or call us at +39 0474 678 187, from 9am to 9pm, 7 days a week.

Product questions

Where are your socks made?

Our socks are made in Italy, where each pair goes through a rigorous testing process to ensure that you receive the highest quality socks available.

How should I wash my socks?

We recommend hand washing your socks, although machine washing also works (max 30°C). Avoid bleaching or ironing.
Avoid tumble drying with heat.
Merino wool is a delicate natural fiber, and pilling is to be expected from general wear and washing.
Some tips to prevent pilling:

  • Turn your socks inside out before washing.
  • Use gentle detergents.
  • Handwash your socks.
  • Handwash and air dry your socks.

Are your socks intended for summer, fall, or winter wear?

Thanks to our special Merino wool blend, our socks can be worn year-round, with temperature-regulating components to keep your feet warm in the winter, cool in the summer, and dry no matter the season.

Why do you print the regional emergency numbers on your socks?

We realized that most people are not aware of the Italian and European emergency numbers. We decided to add this crucial detail to our socks, as a reminder to ourselves and our valuable customers.

Can I order socks with a different emergency number?

We are currently taking pre-orders for the US (911) and Canada (112) emergency numbers. Please add a note at checkout stating which number you prefer, and we will let you know when your socks are ready.

Company Questions

Where are you located?

We are located in the heart of the Alps, in Sand in Taufers, South Tyrol, Italy.

How did you get into the socks business?

We have been in the sports retail business for over 30 years, and customers approach us every day seeking solutions for foot-related problems (e.g. friction, blisters, perspiration, cold feet). After years of research and experimentation, we believe we have found the perfect balance of materials for the softest, warmest, most comfortable socks. Our socks truly live up to their name: “Wundersocks”.

What are your general Terms and Conditions?

Please checkout our Terms and Conditions page for all the (small) fine print.

How can I contact you?

Please send us an email or call us at +39 0474 678 187, from 9am to 9pm, 7 days a week.

Do you sell your products in retail?

Please checkout our retailers page for a list of stores.

How can I become a retailer?

Please send us an email or call us at +39 0474 678 187, from 9am to 9pm, 7 days a week.