Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You can use the attached sample withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Please send the withdrawal statement to:
Delivery Address AUSTRIA/GERMANY/ALL OTHER COUNTRIES
Tel. +43 660 844 15 37
Delivery Address ITALY
39032 Sand in Taufers
Tel. +39 0474 678 187
Consequences of withdrawal
If you withdraw from this contract, we will reimburse you for all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Return Address (GERMANY)
Return Address (AUSTRIA)
Return Address (ITALY)
Ahrntalerstr. 41 39032
Sand in Taufers
Please do not send the products back without postage paid. If you wish to return your goods, please use one of the addresses provided above. Please include a note with the reason for the return (for exchanges, please specify the desired model, size, and color).
Sample Withdrawal Form (If you wish to withdraw from the contract, please fill out this form and send it back.)
- To (Please select the address according to the delivery country above)
- I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)
- Ordered on ()/received on ()
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate.
Withdrawal notice generated with the Trusted Shops legal text generator in cooperation with FÖHLISCH Rechtsanwälte.